Tella - Authentication Provider issues – Incident details

All systems operational

Authentication Provider issues

Resolved
Major outage
Started 3 months agoLasted about 7 hours

Affected

Tella

Major outage from 7:37 PM to 10:21 PM, Operational from 10:21 PM to 2:33 AM

Authentication

Major outage from 7:37 PM to 10:21 PM, Operational from 10:21 PM to 2:33 AM

Single Sign On (SSO)

Major outage from 7:37 PM to 10:21 PM, Operational from 10:21 PM to 2:33 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Our authentication provider has finished deploying fixes and our login/sign up page has been restored. We'll continue monitoring to ensure everything stays stable. Thanks for your patience today!

  • Update
    Update

    Our authentication provider has implemented a fix and is rolling out changes. We are continuing to monitor.

  • Monitoring
    Monitoring

    We are seeing signs of recovery, but will be continuing to monitor the situation and share updates as we get them.

  • Update
    Update

    Our authentication provider, WorkOS, has identified the issue as originating from one of their upstream providers, Vercel.

    You can monitor the situation here:

    We're continuing to monitor and will share updates as we have them.

  • Identified
    Identified

    Our authentication provider is having issues again with login/signup pages.

    We are monitoring the problem. WorkOS status page: https://status.workos.com/incidents/rdz189wnjhyn