Tella - Authentication provider issues – Incident details

All systems operational

Authentication provider issues

Resolved
Major outage
Started 3 months agoLasted about 2 hours

Affected

Tella

Major outage from 7:24 AM to 7:39 AM, Operational from 7:39 AM to 9:42 AM

Authentication

Major outage from 7:24 AM to 7:39 AM, Operational from 7:39 AM to 9:42 AM

Single Sign On (SSO)

Major outage from 7:24 AM to 7:39 AM, Operational from 7:39 AM to 9:42 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    AWS is having issues in us-east-1, likely causing the issues for WorkOS, our authentication provider.

    https://health.aws.amazon.com/health/status

    https://status.workos.com/

  • Identified
    Identified

    Our authentication provider is having issues with their API, causing our login/signup and session to have issues.

    We are continuing to work on a fix for this incident.